Introduction to Remote Call Evaluator Jobs
In recent years, remote work opportunities have expanded, especially in customer service related fields. One of the most attractive and flexible roles that many are now turning to is the call evaluator job. If you’re looking for a remote job with no experience, becoming a call evaluator might be a great choice for you.
But what exactly is a call evaluator, and how can you start working in this field without prior experience? In this blog post, we’ll explore everything you need to know about call evaluator jobs, how you can get started, and tips for succeeding in the role.
What Is a Call Evaluator?

A call evaluator is a professional who listens to phone calls between customers and service representatives to assess the quality of the conversation. They evaluate the effectiveness of the call based on various criteria like communication skills, adherence to scripts, problem-solving, and customer satisfaction.
Companies rely on call evaluators to ensure that their customer service teams are performing at the highest level. These jobs can range from assessing calls for marketing purposes to evaluating customer service interactions for quality assurance.
Benefits of Call Evaluator Jobs Remote
Remote call evaluator jobs offer a lot of flexibility, making them an attractive option for those looking to balance work with their personal lives. Here are some key benefits:
- Work from Home: No need to commute. You can work from the comfort of your home or anywhere that’s convenient for you.
- Flexible Hours: Many call evaluator jobs offer flexible schedules, allowing you to work part time or full time, depending on your needs.
- No Experience Required: Many employers offer entry-level positions where you can learn as you go.
- Competitive Pay: Though salaries vary, remote call evaluators can earn competitive wages, often with the potential for bonuses or commissions.
- Skill Development: This job provides valuable experience in customer service and communication skills that can be useful for future roles.
How to Get Started in Call Evaluator Jobs Remote No Experience
If you’re wondering how to break into this field without previous experience, here are the steps to help you get started:
Research Companies Offering Call Evaluator Jobs
There are a variety of companies that hire remote call evaluators, even without experience. Look for companies that specialize in customer service or offer quality assurance positions. Some popular platforms to find job listings include:
- Indeed
- FlexJobs
- Remote.co
- Glassdoor
- Upwork (for freelance opportunities)
Many companies post job listings on these platforms, where you can apply and start your job search journey.
Tailor Your Resume
Even if you don’t have direct experience, you can still create a resume that highlights transferable skills. These might include:
- Communication Skills: Ability to listen carefully and articulate thoughts clearly.
- Attention to Detail: Being able to spot small discrepancies or issues in a conversation.
- Time Management: Ability to work independently and meet deadlines.
- Basic Computer Skills: Experience with email, spreadsheets, or customer service tools.
By customizing your resume to emphasize these skills, you can increase your chances of landing a remote call evaluator job.
Take Relevant Courses or Training (Optional)
While experience may not be required, taking a short course or training can help improve your skills and show employers that you’re serious about the position. Many online platforms offer courses related to customer service, quality assurance, and call evaluation:
- Coursera
- Udemy
- LinkedIn Learning
These courses can provide you with industry specific knowledge, even if you don’t have hands on experience. Additionally, having certifications may give you a competitive edge over other candidates.
Skills Needed for Call Evaluator Jobs Remote
While specific skills may vary from one company to another, the following core abilities are commonly required for remote call evaluator jobs:
Strong Communication Skills
Call evaluators must be able to understand both sides of the conversation and evaluate the communication between the agent and the customer. Being able to identify tone, clarity, and professionalism in speech is crucial.
Active Listening
A call evaluator’s primary responsibility is to listen carefully to the calls. This requires focus and attention to detail. Evaluators need to identify any potential issues or areas for improvement.
Analytical Thinking
Call evaluators must assess each call based on established criteria. This means evaluating conversations objectively and making decisions based on facts rather than personal opinions.
Technical Skills
Basic familiarity with software tools used for call evaluation is necessary. These tools might include audio recording software, CRM platforms, or quality assurance management tools.
Types of Call Evaluator Jobs Remote

There are different types of remote call evaluator roles available. Let’s take a look at some of the common options:
Customer Service Call Evaluators
These evaluators focus on customer service calls and ensure agents follow company guidelines. Evaluators will listen to how agents handle customer inquiries, complaints, or requests and provide feedback for improvement.
Sales Call Evaluators
Sales call evaluators assess calls made by sales teams. They analyze the effectiveness of the sales pitch, the agent’s ability to engage the customer, and whether the conversation leads to a successful conversion.
Technical Support Call Evaluators
In technical support call evaluator roles, evaluators review calls between customers and technical support agents. They ensure the support team provides correct solutions in a clear and helpful manner.
Common Mistakes to Avoid in Call Evaluator Jobs Remote
When starting in any new job, it’s important to be aware of potential mistakes that could hinder your success. In the case of remote call evaluator jobs, here are a few things to keep in mind:
Overlooking Small Details
A big part of the job involves listening carefully for small errors or areas of improvement. Neglecting small mistakes could reduce the quality of your evaluations.
Not Following Evaluation Criteria
Each company has its own set of criteria for evaluating calls. Make sure to familiarize yourself with these guidelines and follow them strictly.
Poor Communication with Supervisors
Since this is a remote job, maintaining clear and consistent communication with your employer is crucial. If you’re unsure about something, don’t hesitate to ask questions or request feedback.
Tips for Succeeding in Remote Call Evaluator Jobs
Want to stand out and succeed in your remote call evaluator role? Here are a few tips to help you excel:
Develop a Strong Understanding of Company Guidelines
Each company has its own set of guidelines for how calls should be handled. It’s important to familiarize yourself with these rules and ensure that you evaluate each call accordingly.
Listen Actively and Objectively
One of the most important skills in this job is listening. Make sure you are truly focusing on the call and not getting distracted. Also, ensure your evaluations are based on facts and avoid letting personal biases affect your judgment.
Provide Constructive Feedback
As a call evaluator, your job is to help agents improve. Always aim to provide feedback that’s specific, actionable, and constructive. Focus on areas that can be improved, while also acknowledging what was done well.
Stay Organized
With multiple calls to review, it’s important to stay organized. Use tools like spreadsheets or task management software to keep track of your evaluations and deadlines.
How Much Do Remote Call Evaluators Make?

The pay for remote call evaluator jobs can vary depending on the company and your level of experience. However, most remote call evaluator positions pay anywhere between $12 and $25 per hour. Some roles may even offer additional incentives or bonuses based on performance.
Although you may start with an entry-level salary, you can increase your earning potential by gaining more experience, improving your evaluations, and seeking out companies that offer higher pay rates.
FAQs
What is a call evaluator job?
A call evaluator listens to recorded or live phone calls between customer service representatives and customers. They assess the quality of the interaction, ensuring that agents follow company guidelines, provide accurate information, and maintain a professional tone. Evaluators typically rate calls based on communication, problem-solving, and customer satisfaction.
Can I get a remote call evaluator job with no experience?
Yes, many companies hire entry-level call evaluators without requiring prior experience. These jobs typically provide training, allowing you to learn the necessary skills while working. A good understanding of communication, attention to detail, and the ability to follow instructions can help you land a remote call evaluator position, even if you’re just starting out.
How do I find remote call evaluator jobs?
You can find remote call evaluator jobs on various job search platforms like Indeed, Glassdoor, and FlexJobs. Companies that specialize in customer service, quality assurance, or virtual assistance may post call evaluator positions. Also, look for freelance marketplaces like Upwork that offer flexible roles.
What skills do I need for a remote call evaluator job?
Key skills for a remote call evaluator include:
- Strong communication: The ability to assess the tone and clarity of a call.
- Attention to detail: Catching small errors or areas for improvement.
- Analytical thinking: Assessing the effectiveness of calls based on set criteria.
- Technical skills: Familiarity with call recording software and customer service platforms.
How much do remote call evaluators earn?
The hourly pay for remote call evaluators typically ranges from $12 to $25 per hour, depending on the company and your experience level. Some positions may offer bonuses or incentives for top performance, allowing you to increase your earnings over time.
Is training provided for remote call evaluator jobs?
Yes, most companies that hire remote call evaluators provide training to ensure you understand the company’s evaluation standards and software tools. Training may last a few days or weeks and could be done through online courses, webinars, or shadowing experienced evaluators.
Conclusion
If you’re searching for a remote job with no experience, becoming a call evaluator could be an ideal opportunity for you. With flexible hours, competitive pay, and the ability to work from home, it’s a job that offers a balance between personal freedom and professional growth.
Starting without prior experience is entirely possible. With the right skills, a proactive attitude, and a commitment to learning, you can begin your career as a call evaluator and work your way up in this rewarding field. Whether you want a part-time job or a full-time career, the options are plentiful.